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IT Maintenance Contracts & Support Plans

Our Support Plans give you piece of mind

We understand that a small office with only a few computers has different needs and expectations than a larger business with a more complex IT system.

With that in mind, we offer three tiers of support on a monthly contract basis.

You can call us for advice as often as you wish, and every month you are allocated a number of hours of support and maintenance, so that little problems can be fixed before they become big problems.

We also offer a guaranteed response time for emergencies, so if you encounter a problem which prevents you from working, you’ll get an engineer on-site quickly.

Our Bronze plan is recommended for small offices with up to 10 PCs.

Our Silver plan is recommended for medium-sized offices with 10 – 15 PCs.

Our Gold plan is recommended for larger offices with 15 – 30 PCs.

If you would like to know more about any of the features included, or if you’d like advice on which plan would be most suitable for you, please give us a call or email us and we’d be happy to discuss.

Support Plans

Support Plans

Our Monthly Support Plans

Bronze

Silver

Gold

Monthly Support Allowance *

3

Hours

5

Hours

8

Hours

Emergency Response Time
Within

6:00

Hours

Within

3:00

Hours

Within

1:30

Hours

PCs/Laptops Supported

10

15

30

Servers Supported

0

1

2

Visit & Status Report †
Every 6 Months Every 3 Months Every 3 Months
Queries Answered Within 24hrs

Yes

Yes

Yes

Phone, Email, Onsite & Remote Support

Yes

Yes

Yes

Enhanced Backup Checks

No

Yes

Yes

Temporary Replacement PC ‡

No

No

Yes

Disaster Recovery Planning

No

No

Yes

* Yearly maximum of 36 hours (3 hours x 12 months)

† Upon request

* Yearly maximum of 60 hours (5 hours x 12 months)

† Upon request

* Yearly maximum of 96 hours (8 hours x 12 months)

† Upon request

‡ Not including servers & single-purpose machines

Addition Details:
  • All support is provided during business hours (Mon-Fri, 9AM-5PM)
  • No call-out fees
  • Minimum duration of 1 hour per call-out
  • Minimum duration of 30 minutes for remote or phone support
  • Hardware, software & delivery costs not included
  • Web design, development, email or hosting costs not included
  • 12 month minimum contract on all plans

Get Covered

Contact us today to sign up for a business IT support plan.

Yes, Please!

Contact Us

01786 44 66 33

[email protected]

Enterprise House
Springkerse Business Park
Stirling
FK7 7UF

VAT: 888 9022 68
Company Number: SCO350720